Cold Weather Policy - Please Read Before Ordering

⚠️ IMPORTANT: Please Read Before Placing Your Order

Cold Weather Shipping Policy
Protecting Your Plants During Winter Temperatures

Before you complete your purchase, please be aware of our cold weather shipping policy. To ensure your plants arrive healthy, we monitor the nightly low temperatures in your destination ZIP code.

If the forecasted nighttime low drops below 32°F, we will place your order on a temporary weather hold and ship it as soon as temperatures rise above freezing.

This policy helps prevent cold damage during transit and ensures the highest plant survival rate.

How the Weather Hold Works

  • We check the 10-day forecast for your delivery location.
  • If any night is expected to be 32°F or below, your order enters a cold-weather hold.
  • Your order automatically ships once nighttime temperatures are safely above freezing.
  • You will receive an email notification when your order ships.

If you need your order sooner, we can ship at your own risk upon written request. Shipments released early are not eligible for replacement or refund if damaged by cold.

State-by-State Freeze Risk Guide

This guide helps you understand whether your state may experience longer hold periods during winter. These are general seasonal patterns — actual holds depend on your ZIP code's nightly lows.

HIGH RISK STATES
Extended periods of nightly lows below freezing are common (multi-week holds possible December–February)

Minnesota, North Dakota, South Dakota, Montana, Wyoming, Wisconsin, Michigan (Upper Peninsula), Maine, Vermont, New Hampshire

What to expect:

  • Multi-week shipping holds are common
  • Long freezes can last from early December into early March

MODERATE-HIGH RISK STATES
Frequent freezes with cold waves lasting 1–3 weeks at a time

Iowa, Nebraska, Kansas, Colorado (Front Range & mountains), Idaho, Upstate New York

What to expect:

  • Holds often last 5–10 days
  • Several cold waves occur each winter

MODERATE RISK STATES
Regular winter freezes, usually shorter (3–7 days), sometimes longer in January

Illinois, Indiana, Ohio, Pennsylvania, Missouri, Utah (northern and higher elevations), Massachusetts, Connecticut, Rhode Island

What to expect:

  • Occasional 3–7 day holds
  • A few stronger cold snaps each winter

LOW RISK STATES
Freezes do occur, but long hold periods are uncommon

Virginia, West Virginia, Tennessee, North Carolina, Arkansas, Oklahoma, Northern Georgia

What to expect:

  • Short holds (1–3 days) during cold snaps
  • January has the highest chance of delays

VERY LOW RISK STATES
Rare freezes; holds only during unusual cold events

Texas (central & south), South Carolina (coastal), Alabama, Mississippi, Louisiana, Arizona (Phoenix/Tucson), Southern New Mexico, Nevada (Las Vegas)

What to expect:

  • Holds are unusual and short
  • Severe weather events are rare but possible

NO FREEZE RISK STATES
We ship year-round with no weather delays

Florida, Hawaii, Southern California (LA, San Diego, Orange County)

What to expect:

  • No delays due to freezing temps

Typical Weather Hold Season by Region

  • Northern U.S. & Rockies: December – February (sometimes into March)
  • Midwest & Northeast: Late December – early February
  • Mid-Atlantic & South: Occasional freezes in January
  • Gulf Coast, Southwest, West Coast: Minimal or no freeze period

Why We Use a Freeze Policy

Shipping plants in freezing temperatures can cause:

  • Leaf and stem burn
  • Root damage
  • Cold shock
  • Plant death during transit

Most carriers do not climate-control packages, especially overnight or in delivery trucks. We use this policy to ensure your plants arrive healthy and ready to thrive.

Questions About a Hold?

Our team is here to help. If your ZIP code is experiencing freezing overnight temperatures, reach out—we can provide updated forecasts and estimated ship dates.