Return Policy

Plant Health Guarantee

Impulse Grove guarantees that all plants will arrive in a healthy condition if ordered and shipped under proper conditions.

Shipping Address Changes

Shipping address changes for processed orders must be submitted within 24 hours. Orders returned to our greenhouses due to an incorrect shipping address will not be eligible for a replacement or a refund.

Cold Weather Protection

During colder months, our customers must ensure that a heat pack is added to orders being shipped to colder states. Any order shipped without the necessary heat protection will not be eligible for replacement or refund if damage occurs.

Shipping Delays

Delays caused by shipping couriers, including lost-in-transit packages, are not covered under the guarantee policy. However, in the event that plants arrive damaged due to factors within our control, our customers may request either a refund or replacement.

Refund Policy

If an entire order arrives damaged, a full refund will be issued, covering the cost of the products, shipping, labor, and packaging. For orders containing multiple items, if only a portion of the order is affected, the refund will be limited to the cost of the damaged items. Shipping and handling costs will not be refunded unless all items in the order were affected. For single-item orders, a full refund will be issued if the item is damaged.

How to Request a Refund or Replacement

To initiate a refund or replacement, our customers must submit a request via email to [your-email@impulsegrove.com], providing the order details, shipping information, and clear photographic evidence of the damaged items. Only one replacement order will be issued per claim. Refunds will be processed within three to five business days.

Our Commitment

Impulse Grove is a small business and aims to resolve all issues as promptly as possible. However, during periods of high demand, response times may take up to one to two business days.